Refund and Return Policy
Our Commitment
At Maison Sora, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you wish to return a product, we are here to help.
Return Policy
Eligibility: Returns are accepted within 30 days of the purchase date. Items must be in their original condition, unworn, unaltered, and free of damage by the customer. Items must have all tags attached and be in their original packaging.
Non-Returnable Items: Certain items, such as final sale products, customized items, or hygiene-sensitive products (like swimwear), may not be eligible for return.
Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with instructions on how to proceed.
Exchange Policy
- If you wish to exchange an item for a different size or color, please return the original item and place a new order for the preferred product.
Refund Policy
- Inspection of Return: Upon receiving your return, we will inspect the item and notify you of the status of your refund.
- Refund Processing: If your return is approved, we will initiate a refund to your original method of payment. The refund may take a certain number of days to process, depending on your card issuer’s policies.
Shipping Costs
- Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Defective or Damaged Products
- In the case of receiving a defective or damaged product, please contact us immediately for a replacement or refund.
Contact Us
For more information on our Refund and Return Policy, please contact us at: [email protected]